STUDY MATERIAL - Youtube Videos

Informational videos on youtube.com

ITIL Metrics: Service Delivery Metrics & KPI Best Practices
http://www.youtube.com/watch?v=yRKdBJ2_UJU

Service Delivery:
http://www.youtube.com/watch?v=1NlEqJ2_xrg

Capacity Management
http://www.youtube.com/watch?v=GCAdfPomSDI