Sunday, October 12, 2008

ITIL - Value

Hewlett Packard provides ITIL training (for a fee) and has published a white paper on the value of ITIL called "ITIL V3: Get ready for the next chapter in service management".

This talks in general terms on (1) the basic philosophy of ITIL (not a standard) (2) differences from V2 (3) some V3 myths and and (4) a bunch of data on why H-P is qualified to consult and train. Yeah, you gotta take the marketing stuff with the rest. There is still some high-level value.

The free paper is accessible [here].

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