Based on previous experience, in order to pass a certification exam we need to think, read, write and talk in the terms of the sponsoring organization.
All our years of practical, hands-on experience provides no value unless it is consistent with ITIL. Don't over-analyze the philosophies or concepts, just accept them for what they are. Just discard what you know and accept the new ideas.
You can drive yourself crazy and waste valuable time agonizing over what seems to be inconsistencies with the new material.
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